New services for FastTrack for Dynamics 365 to accelerate user adoption. Once customers sign-up for FastTrack program, Microsoft will give them guidance on best practices and how to plan for successful rollouts, access to Microsoft engineering resources and more. Microsoft announced new services for FastTrack for Dynamics 365.
The three new services:
- Adoption Services for Customer Engagement enables customers to ensure awareness for successful adoption and drive usage, boost engagement, and improve user experience.
- Onboarding Service for Field Service empowers customers to achieve an understanding of the core value of this service to improve their satisfaction, apply first-time fix rates, and resource for user productivity.
- Onboarding Service for Project Service Automation allows users to manage sales, resources, delivery, and billing for client-facing projects and to better understand the interaction of Dynamics 365 and Office 365 components with the service.
Microsoft’s partners can work along with the FastTrack team inside Microsoft to guide their customers along the learning process that may include technical talks, workshops, and more.